FAQs

Answers to our most common questions...

How does shipping work?

We have FREE shipping on ALL orders.

For more information on our shipping and returns policy, click here.

How long will it take for me to get my order?

If you're in the lower 48 states we do our best to get your order within 5-10 business days, Alaska, Hawaii and Puerto Rico can be upwards of 10-20 days. We will send your tracking information as soon as we have it - generally within 3-5 business days.. *If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you directly via e-mail. 

What currency is being displayed?

Our prices are in USD.

Can I track my order?

We will send your tracking information/number as soon as your order has left the warehouse to the e-mail we have on file. If you do not receive tracking information from us within three business days of your order, please feel free to reach out to cs@biggardenshopping.com.

What if the product(s) arrive damaged?

Always inspect the packaging of your item(s) when they arrive, if you notice any damage, please make note of it right away. If in the off chance your product arrived damaged, send photos to cs@biggardenshopping.com and we will gladly help you out.

If you're having troubles with your product(s)/equipment that you've purchased from us more than 30 days ago, we will work with you diligently to troubleshoot the issues to the best of our ability. However, as an authorized reseller of all the brands we carry, you will need to contact the manufacturer directly as they handle all of the troubleshooting, replacements and warranty issues for their products.

What if I need to cancel my order?

If you need to cancel your order, please reach out to us as we understand things change. That being said, if you order has shipped, you (the buyer) may be responsible for any return shipping charges. Refunds can only be issued to the original credit card that was used.

Can I return my order?

Our goal is to make your life as easy as possible so if you have any questions or concerns or need to return something you purchased, it's safe to assume we'll do our absolute best to help you get the products returned back to our appropriate warehouse with little to no cost to you.

Return Policy - Our return policy lasts 14 days. The product must be in the original packaging, not previously installed and in the same condition that you received it.

If you'd like to return you order, please reach out to us directly as all returns must be accompanied by a valid order number. Also, returns may subject to a 15-30 % restocking fee and the buyer may be responsible for return shipping.

How do warranties work?

All of BigGardenShopping's products are covered by the original manufacturer's warranty. We are more than happy to help you get in touch with the manufacturer or if you are not sure what your warranty limitations are, please read our returns information.

Warranty Policy - Please contact the manufacturer to obtain warranty, repair and/or service information. Check the manual or instructions that accompanied your product for up to date information. Most manufacturers will require the following information:
   1. Serial number of the item
   2. Purchase date
   3. Warning, Error or Panel Fault Message
   4. Description of the problem

Again, we are more than happy to help you contact the manufacturer, however, all of our products are covered by the original manufacturer's warranty.